Career Opportunities

Our philosophy at Kommlink is based around supplying a transparent, compliant and delivery based service to both the candidates and project consultants we find and to the end clients where delivery is achieved..

Customer Support Travel Specialist

Location: Sofia, Bulgaria

Date Posted: 07-11-2017
For oneof our clients, we are now looking for a talented Customer Support Travel Specialist on a mission to change the way people shop for travel. The Customer Support Travel Specialist will be focusing on supporting the company clients on a 24 x 7 basis.
Job Requirements:

• Provide timely answers to customers technical inquiries over email;
• Develop strong relationships with customers and partners through daily interactions;
• Help customers get the most of the products;
• Ensure that all customer contacts are handled in an efficient, effective and customer-centric way;
• Execute specific platform and software configurations;
• Generate various reports;
• Monitor applications performance via dedicated tools;
• Maintain up to date knowledge of the tools and services provided by the company. Write detailed descriptions of the investigations/ actions performed;
• Escalate complex inquires to peers and management.

The successful candidate will have the following skills:

• Excellent written and spoken English language skills;
• Good PC literacy, MS office;
• Aviation/Travel Industry education or experience;
• IATA courses and qualifications;
• Previous experience of working with a GDS;
• Ability to prioritize and manage multiple tasks in a fast-paced environment;
• Dynamic and self-directed – ability to work independently with little direct supervision;
• Flexibility on both day and night schedules; weekend and public holidays availability will be required;
• Prior customer service experience in an international company;
• Very good analytical and problem solving skills;
• Ability to learn fast;
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