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Consultant ITSM - August 2018
Hannover, NiedersachsenFor one of our clients we are looking for a Consultant ITSM
Overview:
The client needs help in the stabilization & redesign of their Service management (ITIL) processes.
Activities:
Start: ASAP
Duration: 7 months+
Overview:
The client needs help in the stabilization & redesign of their Service management (ITIL) processes.
Activities:
- Proactive analytical approach
- Prepare summaries for mid- and top-management
- Communicate to multiple stakeholder / key persons
- Editing of the ITIL framework, at least on the V3 Foundation level
- Handling of ITSM Tools (Service Now)
- Intensive verbal and written communication (german/english).
- Configuration management
- Change management:
- Advise in (Incident-, Problem-, Knowledge- and Service Request Management)
- Creation of documentation and training materials
- Performing trainings, guidance and assistance for support teams
- Creation of CMDB data quality reports
- Bringing transparency through Changes
Start: ASAP
Duration: 7 months+