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Project Manager – Service Catalogue (m/w)

Düsseldorf, Germany
For one of our clients we are looking for Project Manager – Service Catalogue (m/w)

Project Description:
Project Manager for implementation of Digital Workplace service catalogue and ITIL processes

Main Tasks:
  • Working with solution architects, service owners and the service catalogue manager, ensure development and integration of the necessary new Digital Workplace service catalogue items in the ServiceNow instance
  • Implement interim solutions where release / change timeframes prevent implementation of the long-term items by the required milestones
  • Develop and integrate other ITIL process changes (e.g. Asset Management, Incident Management, etc.) related to the Digital Workplace programme into the existing ITIL environment

 Required Skills:
  • Good communication skills
  • Strong negotiator
  • Solution-based attitude, mediating between multiple implementation projects and strategic process owners to ensure a high-quality end-result with very strong end user focus
  • Willing and able to be innovative in developing and communicating pragmatic solutions to complex issues
  • Very good English and German skills
  • Structured, self-driven attitude
Technical Skills:
  • Solid knowledge of ITIL processes, especially asset and service catalogue management
  • Strong knowledge of ServiceNow
  • Project management skills
  • Experience of working with service providers and in a matrix organisation
  • Basic understanding of Microsoft cloud based desktop service models
Duration: 3 Months + | 10 h/day
Location: Düsseldorf
Start: ASAP 

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