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MS Dynamics Application Support (m/f)

Düsseldorf, Germany
For one of our clients we are looking for an MS Dynamics Application Support (m/f)

Project Description:

The client has a new SME portal for Energy Sales. Customers can easily buy gas and power via this online tool. The portal is constantly being developed further, including new features like self service functions within MS Dynamics. MS Dynamics is used for documenting customer interactions and customer requests.
 
Task Description:
  • Do 3rd level support for the MS Dynamics application for the German Sales business
  • Monitor and enhance self service features in the portal using MS Dynamics
  • Monitor and manage MS Dynamics with MS Sharepoint
  • Support customer view for the business support team
  • Document tickets
  • Enhance dashboards dashboards
  • Further develop reporting functionalities
Start: ASAP
Duration: 8 months +| 20 hours per week
Location: Remote
 
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