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Service Delivery Lead .NET (m/f)

Frankfurt am Main, Germany
For one of our clients we are looking for a Service Delivery Lead .NET (m/f)

Roles and Responsibilities
  • Responsible for Service Delivery of applications within a global solution center (GSC) aligned to one or more domain areas (here-on referred to as ‘owned-domain-areas’)
  • Participate and contribute in the transition planning meetings and sessions with Client SMEs and other relevant stakeholders for the applications within the owned-domain-areas
  • Responsible for execution of the transition plan for the applications within the owned-domain areas, proactively highlighting issues and road-blocks in a timely manner to the Service Delivery Manager.
  • Responsible for ensuring required level of service coverage for the applications within the owned-domain-areas.
  • Work on .NET based products and resolve incidents and service requests – as needed
  • Share Knowledge/Educate on the Product with larger team distributed  across geographies
  • Responsible for service delivery as per committed SLAs and KPIs while ensuring quality of deliverables and compliance.
  • Analyze incidents/issues and identify root cause
  • Implement fixes based on root cause analysis
  • Document resolutions for known errors and update knowledge base
  • Review Implementation of solutions for bug fixes / enhancements and ensure adherence to the technical and quality standards and guidelines
  • Perform technical impact assessment due to changes (minor enhancements)
  • Responsible for carrying out internal reviews of the artefacts (during Transition / execution) and onboarding technical team
  • Responsible for documenting the relevant SOP’s and identifying areas of improvements.
  • Responsible for ensuring seamless playback session of the techno functional understanding of the system by the team during transition and execution generating sufficient confidence in stakeholders on team’s ability to quickly grasp and get productive quickly.
  • Responsible for adherence to committed SLAs and KPIs while ensuring quality of deliverables and compliance.
  • Proactively propose continuous service improvement ideas to improve and/or enhance the performance of the applications
  • Execute continuous service improvement and automation initiatives as directed by the Service Delivery Lead.
  • Responsible for preparing service level reports and other operational reports, as required, for the applications within the owned-domain-areas.
Skills Required:
  • Microsoft certified .NET professional with 8+ years of experience & 4+ years of experience inFinancial functional Area (Financial planning, Compliance,FinancialAssurance)
  • Acumen to pick up .NET based products
  • Domain and technical skills relevant to domain area(s)
  • Technical expertise to solve complex technical issues and provide practical technical solutions to fix issues and address root cause.
  • Strong written and oral communication skills and strong interpersonal skills.
  • Experienced in working in global delivery model with teams from multiple locations and multiple vendors.
  • Experience in working on ITIL Process e.g. IM, PM, CM, RM.
  • Knowledge of Life Sciences domain knowledge, Information Security, GxP and SOX Regulatory requirements.  
Technical Skills:
  • 8 years of hands on experience in.NET
  • Experience/ Knowledge in any .NET based product
  • At least 4 years of experience in writing, fine tuning and SQL queries
  • At least 3 years of MVC experience
  • Knowledge in any front end scripting/framework
  • Prior Experience in managing teams providing technical and functional guidance 
Language skills:
  • Good Business English communication skill
  • Fluent German
Location: Frankfurt am Main
Start: 01.06.2018
Duration: 6 months +

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