For one of our clients we are looking for a
Service Owner (
m/f)
Project Description:
The client is seeking a competent and experienced Service Owner who will be able to quickly assume responsibility for the service ownership topics shown below. This role will suit an experienced consultant who has a strong customer focus and a background of owning services on behalf of an IT organisation or has a back ground in product management.
Main Tasks:
- Managing the existing workplace service (Windows 7)
- Management of the 3rd-party service provider
- Escalation point and resolver for major end user service issues
- Review and approval of architectural decisions,
- Service Catalogue Management for PC client services,
- Ownership of Core & Supplemental Applications
- Project Support for the future Workplace (Windows 10, in deployment) o Management of multiple 3rd-party service providers
- Application Testing
- Engagement with project team to understand and support deployment
- Support in setting up and overseeing the evergreen testing processes
- Content preparation and review for SNow Catalogue Management
- Support of SNow Asset Management processes and reporting
- Workplace reporting:
- Monitoring of service consumption and basic service budget management
- MWP Dashboard
- KPIs
- Service Ownership for Citrix / VDI
- Service Catalogue Management for Citrix and VDI user services
- Support Citrix TMO Project during user migration
- Support VDI roadmap development, DHD pilot, new service development
- Support of Service Ownership for Office 365 / E-Mail Services
- Service Catalogue Management for O365
- Escalation point and resolver for major end user service issues
- Support license assignment process
- Support Office 365 Phase 2 project and update to 1708
- Support of Service Ownership for User Access / RAS
- Service Catalogue Management for user access topics
Required skills
- Experience of service ownership
Language: German and English
Start: ASAP
Duration: 4 months+
Location: Düsseldorf