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Consultant ITSM - August 2018

Hannover, Niedersachsen
For one of our clients we are looking for a Consultant ITSM


The client needs help in the stabilization & redesign of their Service management (ITIL) processes.

  • Proactive analytical approach
  • Prepare summaries for mid- and top-management
  • Communicate to multiple stakeholder / key persons
  • Editing of the ITIL framework, at least on the V3 Foundation level
  • Handling of ITSM Tools (Service Now)
  • Intensive verbal and written communication (german/english).
  • Configuration management
  • Change management:
  • Advise in (Incident-, Problem-, Knowledge- and Service Request Management)
  • Creation of documentation and training materials
  • Performing trainings, guidance and assistance for support teams
  • Creation of CMDB data quality reports
  • Bringing transparency through Changes
Location: Hannover, some meetings in Duesseldorf
Start: ASAP
Duration: 7 months+


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