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Deskside Support - January 2019

München, Bayern
For one of our clients we are looking for a Deskside Support

Activities:
  • End User Desktop support through Global IT ticket system
  • Workplace setup, including mounting monitors and docking stations
  • Supporting AV / Conference rooms
  • Support and manage mobile phones & inventory
  • New Hire and PC refresh machine builds using MDT image system
  • Conduct New Hire orientation training
  • Asset administration and inventory: check / refurbish / reimage / proactive support assets
  • Retire / e-waste old hardware
  • NER monitoring and patching
  • Supervising 3rd party vendors
  • Procurement duties
Required skills/experience:
  • University degree or equivalent
  • Must be a MS Windows expert with end user support experience
  • 5+ years’ experience
  • Positive Attitude
  • Ability to solve complex problems
  • Willingness to learn new things and willingness to learn from mistakes
Ways to stand out from the crowd:
  • User application experience in a PC and mobile environment
  • Good all round user support in an global office environment
  • Be familiar with a ticketing system for user requests
  • Fluent English speaker, German language a plus
  • Have great personable skills and a good communicator
  • Someone who is helpful with a can do attitude
  • Always willing to learn new things and willing to learn from their mistakes
Start: ASAP
Duration: 3 months+
Location: Munich
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