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Consultant ITSM/ServiceNow

Hannover, Niedershachsen
For one of our clients we are looking for a Consultant ITSM/ServiceNow

Project Description: Implement small projects, enhancements and problem solving in ServiceNow. 

Task Description:
  • Consultant organize fulfillment from client approved incidents and enhancements via ‚Demand Ticket‘ within ServiceNow
  • Consultancy for specific demands and general possibilities around ServiceNow either via direct communication (e.g. email) or via ‘Demand Ticket’ in ServiceNow
  • Steering of ServiceNow Developer in terms of proper implementation vie ServiceNow communication (Demand Ticket, ServiceNow chat)
  • Consultant coordinates demands in ServiceNow via proper prioritization or feeds back to requestor in case of missing or vague requirements
  • Consultant ensures implementation of small projects (cost control is in responsibility of client) which require advance activity than standard development
  • Organize possible meetings with required stakeholder
  • Understands requirements and assess implementation effort
  • Steers stakeholder in order to provide proper testing, approvals and requirements according to client’s requirements
  • High-level milestone plan (via Excel)
  • Consultant creates transparency of strategic/important demands via roadmap in PowerPoint

Authority to Decide:
Consultant can flexibly decide the working place (onsite or remote)

Start: ASAP
Duration: 3 months+
Location: Hannover/remote (60/40%)
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