For one of our clients in the utilities industry we’re looking for a freelance ITSM Improvement Consultant:
Project description: The goal is to look into our key ITSM (IT service management) processes and assess the maturity level from workflow and automation.
Task description:
Check and review the current ITSM (IT service management) process landscape
Create an assessment on the overall process maturity based on the department needs and goals
Consult and propose improvements ideas at process levels (incl tasks and automation)
Consult and propose options for modern operating models in our department
Create project plan with actions and timeline based on the above assessment and consultations
Report Weekly to the team manager on the progress of the work
Material and documentation should be produced mainly using PPT/xls and possibly word and communicated via e-mail. The meeting will happen via MS Teams