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ITSM Improvement Consultant

Remote, Remote
For one of our clients in the utilities industry we’re looking for a freelance ITSM Improvement Consultant:

Project description:

The goal is to look into our key ITSM (IT service management) processes and assess the maturity level from workflow and automation.

Task description:
  • Check and review the current ITSM (IT service management) process landscape
  • Create an assessment on the overall process maturity based on the department needs and goals
  • Consult and propose improvements ideas at process levels (incl tasks and automation)
  • Consult and propose options for modern operating models in our department
  • Create project plan with actions and timeline based on the above assessment and consultations
  • Report Weekly to the team manager on the progress of the work
  • Material and documentation should be produced mainly using PPT/xls and possibly word and communicated via e-mail. The meeting will happen via MS Teams

  • Must have: English
  • Nice to have: German
  • Service Now knowledge
  • ITIL knowledge (certification)

Project start: ASAP
Project duration: 4+ months
Project location: Remote
Project capacity: 30 hrs./week

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