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Deskside Support Technician

Bielefeld, Germany
For one of our client we are looking for a Deskside Support.

Job Description:
Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support both PCs, multi-functional printers, VoIP telephony, Video Conferencing, multiple Microsoft platforms etc.

Basic Function/Responsibilities:
  • Handle Tier 2 help desk escalations through tickets or phone
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records
  • Other duties may be added and/or assigned as needed
Required Experience:
  • Windows 7 and 10, Microsoft Office 2013 and Office 365 suites
  • Active Directory maintenance and Exchange 2010 & 2013
  • SCSM and ServiceNow ITSM platforms
  • PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Client PC connectivity - ethernet, TCP/IP and VPN
  • File server knowledge
  • Experience with Acronis, BitLocker and Microsoft Endpoint desktop security products
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • 2 years+ experience working in a Windows environment
  • German and English verbal and written communication skills
Location: Bielefeld
Duration: 6 Months
Language: German


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