For one of our clients in Marburg we're looking for a freelance Business Analyst for Ivanti Service Manager:
Tasks to be performed and required skills:
Analyzing and Defining Requirements for the client's service management applications. Drafting and Designing implementation options.
Testing and Qualification of new functions / changes according to the client's quality system standards.
Creation of training materials.
Operations and Support of the application.
Maintain Regulatory Compliance.
Development of Workflows, Objectives, Request Offerings, within the service manager application.
ITIL V 3 foundation required.
Business Systems Analyst & Solution Architect related Functional/Technical Skills.
Must have “SQL Server and SQL Query development skills.”
Must have Experiences in maintaining and configuration of “Ivanti Service manager powered by HEAT”
Experiences with the ITIL processes: Incident Management, Problem Management, Service Request Fulfillment, Change Management, Configuration Management, Knowledge Management and IT Operations Management.
Experience with working in a global team is preferred.
English business writing and speaking required. German business writing and speaking nice to have.