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Business Analyst for Ivanti Service Manager

Marburg, Margurg
For one of our clients in Marburg we're looking for a freelance Business Analyst for Ivanti Service Manager:

Tasks to be performed and required skills:
  • Analyzing and Defining Requirements for the client's service management applications. Drafting and Designing implementation options.
  • Testing and Qualification of new functions / changes according to the client's quality system standards.
  • Creation of training materials.
  • Operations and Support of the application.
  • Maintain Regulatory Compliance.
  • Development of Workflows, Objectives, Request Offerings, within the service manager application.
  • ITIL V 3 foundation required.
  • Business Systems Analyst & Solution Architect related Functional/Technical Skills.
  • Must have “SQL Server and SQL Query development skills.”
  • Must have Experiences in maintaining and configuration of “Ivanti Service manager powered by HEAT”
  • Experiences with the ITIL processes: Incident Management, Problem Management, Service Request Fulfillment, Change Management, Configuration Management, Knowledge Management and IT Operations Management.
  • Experience with working in a global team is preferred.
  • English business writing and speaking required. German business writing and speaking nice to have.
Project start: ASAP
Project location: Marburg, Germany
Project duration: 3-6 Months

 
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