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Consultant ITSM/ServiceNow
Hannover, NiedershachsenFor one of our clients we are looking for a Consultant ITSM/ServiceNow
Project Description: Implement small projects, enhancements and problem solving in ServiceNow.
Task Description:
Authority to Decide:
Consultant can flexibly decide the working place (onsite or remote)
Start: ASAP
Duration: 3 months+
Location: Hannover/remote (60/40%)
Project Description: Implement small projects, enhancements and problem solving in ServiceNow.
Task Description:
- Consultant organize fulfillment from client approved incidents and enhancements via ‚Demand Ticket‘ within ServiceNow
- Consultancy for specific demands and general possibilities around ServiceNow either via direct communication (e.g. email) or via ‘Demand Ticket’ in ServiceNow
- Steering of ServiceNow Developer in terms of proper implementation vie ServiceNow communication (Demand Ticket, ServiceNow chat)
- Consultant coordinates demands in ServiceNow via proper prioritization or feeds back to requestor in case of missing or vague requirements
- Consultant ensures implementation of small projects (cost control is in responsibility of client) which require advance activity than standard development
- Organize possible meetings with required stakeholder
- Understands requirements and assess implementation effort
- Steers stakeholder in order to provide proper testing, approvals and requirements according to client’s requirements
- High-level milestone plan (via Excel)
- Consultant creates transparency of strategic/important demands via roadmap in PowerPoint
Authority to Decide:
Consultant can flexibly decide the working place (onsite or remote)
Start: ASAP
Duration: 3 months+
Location: Hannover/remote (60/40%)