The service is requested as part of the project above. The purpose of the project is to automate the approval process when Credit Note needs to be issued for a dispute case. Currently the entire process is completely operated manually.
Software engineering using SAP Cloud Platform (SCP) tools
Implementation of requirements in form of tested and documented software
Implementation of software according to NETCONOMY software quality standards
Selection of the suitable solution approach for the task
Submission of implementation commitments
Technical Consulting of the client and client facing roles on alternative solutions for the cloud platform
Monitoring of developments within the project
Knowledge transfer within the team
Early detection of technical maldevelopment and communication to the Product Owner
Steer developing activities within the project
Monitoring of the quality and stability of the developments
Testing and documenting of development tasks
The performance of the contractor has the goal to implement the approval workflows generated out of SAP Deduction & Dispute solution so that they reach the appropriate approvers. Once approved the approval should also be converted in a pdf file and get attached to the dispute case in SAP. The challenge is that most of the approvers do not have access to SAP Horizon systems and as they are primarily from sales organization they mostly do not work in their desktops. Hence the solution needs to be compatible with the mobile devices.
The external party will be completely responsible to implement the approval workflow in SAP Cloud Platform and facilitating integration for to & from communication with SAP Horizon systems. This includes file transfer in various formats in both directions.