For one of our clients in Düsseldorf, we’re looking for a freelance Chatbot developer:
The scope of services includes the following tasks, which are independently performed by the external contractor:
Development and reworking of chatbots on the basis of the MS framework in multiple channels (internal):
Connection of chatbots to backend systems:
SAP (CRM but SAP based)
Implementation of further features to the chatbots to make them smarter:
connection to live agents that take over the conversation if the chatbot cannot deliver answer to user
creating tickets automatically
user-guided conversations/dialogue flows and process flows
Embedding the solution in the internal client cloud platform and the client’s SAP cloud platform including:
bug fixing to make the solution run smoothly
Remote Function Call (RFC) in SAP needs to be coded in Java in order to call the correct functions – tables and columns in SAP – so that chatbot gives out the correct information to end-user. This solution is already in place.
Selection possibilities that the user can select between different parameters relevant for him – filter according to the year of the invoice, region, invoice number so that the correct information can be crawled in SAP and given out to the user – this solution is already in place.
The service provision of the contractor has the goal to finalize the backend system integration in order to retrieve invoicing status from SAP system. This will help suppliers and employees to get the status in a simple and easy way.