UX Researcher/Designer for Pharma - March 2024

remote/Ingelheim, remote/Ingelheim

For one of our clients we are looking for an UX Researcher/Designer for Pharma

Background:

The service is requested as part of the project LLM Platform. The project has the purpose of building a unified internal interface to language modeling technologies and leveraging this as a technical basis for implementing LLM use cases from various internal business units and -functions. The platform itself serves as a developer interface encapsulating different functionalities necessary for development of custom use case by technical experts. Additionally, a self-service product will be built on top of this platform, to enable implementation of more basic use cases by business experts directly.
As it does not have suitable resources and expertise for this internally, the contractor holds a unique position and provides significantly different services than the internal staff.

Tasks:

Identify use cases for the use of LLM within client, taking into account feasibility, great user experience and the greatest possible value contribution for the client
Create, present and evaluate solution ideas
Evolve ideas into solutions in line with feedback
Design the user interaction iteratively until the final design is implemented
Adhere to client’s design principles
Use and contribute to the client Design System
Collaborate with the IT UX Design Chapter, e.g. attend meetings, present way of working and deliverables, share experiences

Requirements for the candidate

Experience in designing solutions with LLM technology in particular or AI in general
Experience with questions of acceptance, utilization of new technologies and dealing with skepticism towards new technologies among users who are less tech-savvy
Experience in generative research
Creativity in finding solutions in close collaboration with the product owner
Experience in the user-centered design of technically complex solutions in a new, as yet undefined environment
Mastery of design thinking and user-centered solution design (products, services, processes)
Experience in the pharmaceutical, medical research sector desirable
Experience with natural scientists as a user group desirable
Excellent English and German language skills
Working in hybrid mode, approx. 2-3 days a week onsite (Ingelheim) at the beginning
Travel 20%

Skills required:

Knowledge in dealing with AI
Language skills in English and German
Strong communication skills
The person should preferably have worked with customers who are active in the field of natural sciences

Start: ASAP
Duration: 1 year+
Location: 80% remote, 20% onsite (Ingelheim)